Returns

Returns or Exchanges

Sho-Air Cyclery wants you to be 100% satisfied with your purchase. New and unused product can be returned within 30 days of delivery for a full refund.

New and unused product must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

We will not accept the return of used products or products that have been damaged due to negligence or abuse.

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.

Warranty Contacts

Customer Service Toll Free 844-722-9253 or email info@shoaircyclery.com.

To help us understand your warranty issue please provide as much detail as possible. This will include your original web order number, purchase date, product brand and description, and a picture of the defect.

Exchanges & Return Authorization Numbers

If you are planning on returning or exchanging a product you will need to contact customer service or email us at; info@shoaircyclery.com to obtain a Return Authorization Number (RAN).